About this policy
Universal Auto Essentials is operated by UNIVERSAL AUTO SOLUTIONS ZONE LTD, a company of type LTD, with legal address at 49 Eastry Avenue, Bromley, England, BR2 7PE, United Kingdom, company number 17571009. Support email: help@universalautoessentials.com.
This policy covers the return of physical products purchased from Universal Auto Essentials.
Your right to return
You have 14 days from delivery to return the product. This is the legal period and applies to your purchase without you needing to give a reason.
How to start a return
To start a return, email help@universalautoessentials.com with your order details and the product you wish to return. We will reply with the instructions you need to send the item back.
Please make sure your return request reaches us and the product is sent back within the 14 day return period counted from the date of delivery.
Condition of the product
Products should be returned unused, in their original packaging and with all accessories, parts and documentation included. You are responsible for taking reasonable care of the product while it is in your possession. We may reduce the refund if the product has lost value because of handling beyond what is necessary to check its nature and fit.
Refunds
Once we receive and inspect the returned product, we will confirm the outcome by email. Approved refunds are made to the original payment method for the amount paid for the returned product.
Delivery charges originally paid are refunded where required by law. Unless the product is faulty, damaged or not what you ordered, the cost of sending the product back is borne by the buyer.
Faulty, damaged or incorrect products
If you receive a product that is faulty, damaged or different from what you ordered, contact us at help@universalautoessentials.com with photographs and your order details. We will arrange a replacement or a full refund, including the cost of returning the item.