About this policy
Universal Auto Essentials is operated by UNIVERSAL AUTO SOLUTIONS ZONE LTD, a company of type LTD, with legal address at 49 Eastry Avenue, Bromley, England, BR2 7PE, United Kingdom, company number 17571009. Support email: help@universalautoessentials.com.
This Shipping Policy explains how orders placed with Universal Auto Essentials are prepared and shipped to the buyer, the delivery time, and what happens if a parcel is late, lost or arrives damaged.
How your order is prepared and shipped
Every order is prepared and shipped to the buyer. Once your order is placed and confirmed, the products are picked, checked, carefully packed and handed over for delivery to the address you provided at checkout.
Please make sure your delivery address and contact details are complete and correct when you place your order. We cannot be responsible for delays caused by incorrect or incomplete address information.
Delivery time
Your order is delivered 3 calendar days after the order is placed. This is the same delivery time for every order and every destination, with no exceptions.
Delivery times are counted in calendar days, including weekends and public holidays.
If your parcel is late
If your parcel has not arrived once the 3 calendar days from your order have passed, please contact us at help@universalautoessentials.com with your order details. We will check the status of the shipment and keep you informed until the matter is resolved.
If your parcel is lost
If the shipment is confirmed as lost, we will, at your choice, send a replacement of the same product where available or issue a full refund of the amount paid for the affected items.
If your parcel arrives damaged
If your parcel or any product inside arrives damaged, please contact help@universalautoessentials.com as soon as you notice it. Include your order details and clear photographs of the packaging and the product. After we review your report, we will offer a replacement or a refund of the affected items.
Contact
For any question about the shipping of your order, write to help@universalautoessentials.com.